FAQs

1. Prohibited Items

  • Meltable items (e.g., candies, refrigerated products)

  • Frozen products

  • Used products

  • Fertilizer and soil

  • Firearms

  • Pepper spray

2. Items Accepted Only with Approval Please contact us for confirmation.

  • FBA removals

  • Fragile items (e.g., ceramic, glass, tile, delicate plastics)

  • Oversized items

  • Specialty products (e.g., items requiring cutting, sticker removal, etc.)

3. Do I Need to Provide Access to My Amazon Seller Account? Yes, to prepare your FBA shipments, we require guest access to your store. Setting up access is simple. Follow these steps:

Step 1:
Go to "User Permissions" in your account settings.

Step 2:
Scroll down to "Add a New User." Enter "PrepWay" as the name, use permissions@prepwaylogistics.com for the email, and select "Invite." Please notify us after sending the invite.

Step 3:
Select the required three user permissions. This is all the access we need.

4. Do You Offer D2C (Direct to Consumer) Services? Yes, we are an omnichannel fulfillment center that can handle orders from virtually any eCommerce platform. After a sale, you’ll just need to create a shipping order via your mpfs.pro account and attach the shipping label. Contact us for box dimensions and weight details.

5. Client Responsibilities As the client, you are responsible for:

  • Creating inbound orders for items we’ll be receiving. This must be done before items are delivered so we can prepare for arrival.

  • Listing all items on Amazon before they reach us.

6. What Are the Prep/Fulfillment Costs? Prep/fulfillment costs depend on your membership and required services. Visit our pricing page or contact us for details.

7. Who Covers Shipping Costs? Clients are responsible for all shipping costs.

  • For FBA shipments, we use Amazon-Partnered Carrier (UPS), with fees charged to your seller account.

  • For D2C, B2B, or FBM shipments, either provide a shipping label (to receive a discounted price) or allow us to create the label(s) for you.

8. What Is Your Shipping Turnaround? We average a 1-business-day turnaround for standard-sized orders, counted from the day of item delivery. Faster shipping cannot be guaranteed or requested.

9. What Factors Affect Processing Time? Processing time may be affected by:

  • Not having inbound orders created on www.prep-way.com. This step is essential and must be completed before your inventory arrives to prevent processing delays.

  • Items not listed on Amazon before arriving at our facility. We also need guest access to your Amazon account to create shipments without delay.

  • Excessive contact during processing. Repeated inquiries can slow down the process. By partnering with us, you agree to wait for the standard turnaround time per shipment.

10. Which Shipments May Take Longer? Certain shipments, such as freight (large shipments by semi or cargo container), oversized items, and fragile items (glass, ceramic, etc.), may require additional time. Contact us for an estimated shipping date.

11. Is There a Storage Fee? Yes, storage fees apply:

  • $10 for each large shipping box (18x18x24 inches).

  • $20 per pallet for items exceeding the box limit.

  • Storage fees apply for any 30-day period that items remain in our facility. We are not a long-term storage solution, so please send only items intended for sale within a few months.

Items left over 90 days with outstanding fees will receive a final notice. If unpaid after 30 more days, we reserve the right to dispose of the merchandise.

12. What Carriers Do You Use? Our hourly pickups are with UPS, FedEX, and USPS

13. Can You Place Purchase Orders, and What Are the Fees? Yes, we can place purchase orders if you’re unable to. Fees are 3% of the total order and shipping cost for orders over $1,000, or 5% for orders under $1,000.

14. What Is the Difference Between Amazon Link and Supplier Link? On your order template, the Amazon Link should contain the URL to the product’s Amazon listing, while the Supplier Link should be the URL from the supplier where you purchased the item.

15. What Are the Monthly Subscription Options? We offer three subscription types. The Basic and Standard are monthly, while the Pro is annual. Each has its pricing structure, available on our pricing page. Contact us for additional details. Subscription fees are non-refundable.

16. How Do I Check My Order Status? Track orders using the tracking number from your supplier via search engines or the carrier’s website (UPS, FedEx, USPS, etc.).